I have never had a salesman of GM of any kind go out of there way, even on their day off to help, like he did. Seriously though, Ted helped me and did things most family wouldn’t have till I got out of hospital. I’m glad they don’t sell Lamborghini of Ferrari there or I’d be in trouble lol. In the process of being hospitalized and not being able to really function, Ted and RV Station not only stepped up and helped me even more so than most family members would but Ted upsold me again on a bigger badder rv. So a 2 day deal turned into a 3 month ordeal. In what should have been a 2 day process, I had complications from my recent knee surgery and was hospitalized. I was immediately impressed with the Lance quality but even more so with Ted’s knowledge and professionalism. It was a little bigger than I had originally planned but decided to go see it anyways. I received a call from Ted Loney, the GM, and he told me that they had a brand new Lance model came out and he had it on the lot with all the options I wanted. Unfortunately I couldn’t find the options I wanted due to in between model years so I decided to wait. I was looking for a particular Lance 4 seasons model about a year and a half ago. Thank you, Ted, and RV Station! I will definitely recommend you guys ? I will always wonder if a used (new to us) big box camper store would have gone through this much trouble to take care of us as Ted did. The dealer did call us and took care of us and got us on the road to Branson, Mo. But, he went out of his way to call the dealer and see if they could take care of us. Mind you, Ted could have had the attitude to say, you bought it as is. Ted took the time to locate a dealer in Tyler to get us back on the road. We were stuck in Lufkin TX and needed a Mercedes Benz dealer to help us. We had some mechanical issues on the coach, and being new to the “glamping” life we called Ted at RV station. He took his time and explained everything and being that we purchased a used unit he has taken the time to check up on us. Ted, Kirby and all of the staff at RV Station, Katy are awesome. We had visited all the other big box RV stores and we’re not impressed with the salespeople. We went to visit RV Station on a Saturday and met Ted. Best customer service ever! I wish all dealerships were like this! They were able to get me into a brand new 2017 unit, in my price range, but it would not be ready for delivery on Saturday because of the inspections (and it was 8pm once everything was signed and done.) They offered to pay for my hotel, and came in on Sunday morning and got it ready, and delivered it to my pad, hooked everything up, and showed me how to work everything!! They even came out on Tuesday with some parts I needed for the sewer, for free!. I called and talked with them over the phone, and they gathered information of what I was looking for, price range, and financing, to take delivery THAT DAY since I had planned on staying in it, and already had a pad at a local resort. It was 4pm on a Saturday, and since my previous deal fell through, I didn’t know where else to turn. I was assured that the unit was “just as good as the pictures showed.” That was not the case. I was moving to the Houston, TX area, and planned on purchasing a used Travel Trailer from another dealer in the area. It does not store any personal data.A+++ customer service does not even do this review justice. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. The cookie is used to store the user consent for the cookies in the category "Performance". This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. The cookies is used to store the user consent for the cookies in the category "Necessary". The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The cookie is used to store the user consent for the cookies in the category "Analytics". These cookies ensure basic functionalities and security features of the website, anonymously. Necessary cookies are absolutely essential for the website to function properly.
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